Blocking of AIM / YIM web chat problem.

[Dean]

Hello, I have a demo version of your imfirewall. The demo expires in another 24 hours. I really like the product and it works very well with one exception. Instant Messenger logging is not reliable at all. It only logs about 10% of the traffic. It doens't log AIM traffic at all. It only blocks AIM / YIM web chat occasionally. It never logs them. This is the only thing preventing me from making an immediate purchase. Can you advise me what settings I amy be overlooking or why I may be having difficulty. All recording levels are set to High and High Definiation has all for IM set to record content. I have a whitelist with only a few names allowed and all are passing traffic im. I've tried to Deny Chat in the catagory filterin and no luck there either. Web recording and web blocking works fine.

[admin]

For IM recording, only MSN, Yahoo!, ICQ, tecent QQ can be supported.

AIM's traffic is encrypted since version 6.5, which can be be recorded

anymore.



You said that only "10% of IM traffic" was recorded, I am not sure

about your meaning. For "MSN, Yahoo!, ICQ, tencent QQ", 100% traffic

shall be recorded. For other messenger, no message will be recorded.



And you mentioned that "It only blocks AIM / YIM web chat

occasionally". Can you give me more details? Did you setup a policy to

block "web aim" and "web yahoo! messenger"?

[admin]

We did certain tests for blocking AIM web messenger and Yahoo! web messenger. WFilter can block these web messengers.



Please check you settings:

1. To block yahoo web messenger, please make sure "block Yahoo Web

Messenger" is checked in certain blocking policy.

2. To block aim web messenger(aim express), please make sure "block

ICQ2Go!" is checked in certain blocking policy. (AIM express uses the

same protocol as ICQ2Go!.)